Comments on: Geek Squad Best Buy has BAD service http://david.sudarma.com/blog/geek-squad-best-buy-has-bad-service/2007/03/14/ Thoughts on design, randomness, technology, and faith. Wed, 07 Jan 2009 13:36:20 +0000 http://wordpress.org/?v=2.0.2 by: Jon Britton http://david.sudarma.com/blog/geek-squad-best-buy-has-bad-service/2007/03/14/#comment-18098 Thu, 30 Oct 2008 18:13:59 +0000 http://david.sudarma.com/blog/geek-squad-best-buy-has-bad-service/2007/03/14/#comment-18098 About the same thing not so severe though, 9/26/2008 took in my desktop pc two weeks later 10/13/2008 I got it back with the same problem(they replaced my motherboard when the grafix card was over heating...) still dont have it back, 10/30/2008 About the same thing not so severe though, 9/26/2008 took in my desktop pc two weeks later 10/13/2008 I got it back with the same problem(they replaced my motherboard when the grafix card was over heating…) still dont have it back, 10/30/2008

]]> by: Valerie http://david.sudarma.com/blog/geek-squad-best-buy-has-bad-service/2007/03/14/#comment-17551 Tue, 28 Oct 2008 05:40:14 +0000 http://david.sudarma.com/blog/geek-squad-best-buy-has-bad-service/2007/03/14/#comment-17551 I just got my computer back from Best Buy. I had a worm and a bad hard drive. It was a business computer so I paid extra for a back up disk of my files. I had a small drive I wanted them to back up the files to so I brought it as well. It is were I keep my back up history. When I picked up my computer I realized that the Geek Squad did not back up one single file. They gave me a disk with the files from MY BACK UP DISK and did not back up one current file from my hard drive. I'm sick. This entire mess cost me over $500 and BB had my computer for over a week. I have lost months of business files (I had the warranty which is worthless). The Geek Squad is run by a bunch of new grads from tech schools who are trying to fix machines while they also work with customers. I hope this saves other businesses. I am now looking for a private IT guy. I just got my computer back from Best Buy. I had a worm and a bad hard drive. It was a business computer so I paid extra for a back up disk of my files. I had a small drive I wanted them to back up the files to so I brought it as well. It is were I keep my back up history. When I picked up my computer I realized that the Geek Squad did not back up one single file. They gave me a disk with the files from MY BACK UP DISK and did not back up one current file from my hard drive. I’m sick. This entire mess cost me over $500 and BB had my computer for over a week. I have lost months of business files (I had the warranty which is worthless). The Geek Squad is run by a bunch of new grads from tech schools who are trying to fix machines while they also work with customers. I hope this saves other businesses. I am now looking for a private IT guy.

]]> by: Former Best Buy Customer http://david.sudarma.com/blog/geek-squad-best-buy-has-bad-service/2007/03/14/#comment-1865 Wed, 12 Dec 2007 16:22:34 +0000 http://david.sudarma.com/blog/geek-squad-best-buy-has-bad-service/2007/03/14/#comment-1865 I'm curious to learn if you ever got the original computer back, or if they just sent a replacement. I ask this because I am in the middle of suing Best Buy over a complete failure of their privacy protection policies. The short story is that they allowed a laptop I turned in at my local store for repair to be STOLEN from the store. They then lied to me for weeks about the status and location of the computer. It took them 3 months before they disclosed the theft, even though the were required to do so by law immediately. Moreover, they were also required to immediately disclose the fact that I was at risk of identity theft, but failed to do so. Involvement of the police and authorities only produced a low-ball compensation offers, which were less than the replacement cost of the computer alone, let alone the value of the contents and the money I'm left spending on ID theft protection and credit monitoring services for years to come. So, I'm curious: Did they return the original computer to you? If not, and assuming you had sensitive information (SSN, financial information, passwords) saved on the computer, did they disclose your potential risk of ID theft and offer to cover the costs of ID theft protection services? Would appreciate your comments, because I suspect I am not the only one they have tried to pull the wool over the eyes, so to speak... I can be reached at bbbbbblog@gmail.com, or through my blog at: http://bestbuybadbuyboycott.blogspot.com/ I’m curious to learn if you ever got the original computer back, or if they just sent a replacement. I ask this because I am in the middle of suing Best Buy over a complete failure of their privacy protection policies.

The short story is that they allowed a laptop I turned in at my local store for repair to be STOLEN from the store. They then lied to me for weeks about the status and location of the computer. It took them 3 months before they disclosed the theft, even though the were required to do so by law immediately. Moreover, they were also required to immediately disclose the fact that I was at risk of identity theft, but failed to do so. Involvement of the police and authorities only produced a low-ball compensation offers, which were less than the replacement cost of the computer alone, let alone the value of the contents and the money I’m left spending on ID theft protection and credit monitoring services for years to come.

So, I’m curious: Did they return the original computer to you? If not, and assuming you had sensitive information (SSN, financial information, passwords) saved on the computer, did they disclose your potential risk of ID theft and offer to cover the costs of ID theft protection services?

Would appreciate your comments, because I suspect I am not the only one they have tried to pull the wool over the eyes, so to speak…

I can be reached at bbbbbblog@gmail.com, or through my blog at:

http://bestbuybadbuyboycott.blogspot.com/

]]> by: Troy http://david.sudarma.com/blog/geek-squad-best-buy-has-bad-service/2007/03/14/#comment-1648 Thu, 27 Sep 2007 18:28:00 +0000 http://david.sudarma.com/blog/geek-squad-best-buy-has-bad-service/2007/03/14/#comment-1648 i have used geek squad for the first and last time. They have had my computer now for more than seven days after saying they had to send it off. When i went to the store to ask for my computer they explained it was all ready sent off so i could not have it back. I figured it was actually being fixed so I left the store hoping for the best. Two days later after collecting 300 dollars prior at the store they call and tell me i need to give them another 118.00 before they will send it out for repair. So its still at the store....$#%* after the so called manager on duty explains to me there customer service intentions ( i expect they should all learn to ask "would you like fries with your order") i am left befuttled. I call geek squad corporate and a nice lady help me find out that they do indeed still have my computer and it will be shipped out today (7 days later) and expected to be back in 10 days. (17 day total) They make me crazy. i have used geek squad for the first and last time. They have had my computer now for more than seven days after saying they had to send it off. When i went to the store to ask for my computer they explained it was all ready sent off so i could not have it back. I figured it was actually being fixed so I left the store hoping for the best. Two days later after collecting 300 dollars prior at the store they call and tell me i need to give them another 118.00 before they will send it out for repair. So its still at the store….$#%*
after the so called manager on duty explains to me there customer service intentions ( i expect they should all learn to ask “would you like fries with your order”) i am left befuttled. I call geek squad corporate and a nice lady help me find out that they do indeed still have my computer and it will be shipped out today (7 days later) and expected to be back in 10 days. (17 day total)

They make me crazy.

]]> by: riceguitar http://david.sudarma.com/blog/geek-squad-best-buy-has-bad-service/2007/03/14/#comment-272 Tue, 27 Mar 2007 23:32:50 +0000 http://david.sudarma.com/blog/geek-squad-best-buy-has-bad-service/2007/03/14/#comment-272 FIXED AT LAST!!! Well Upper management at Geek Squad! Finally got on the case and issued me credit for a brand new laptop. Which I was happy to finally receive. The issue happened on March 22nd. I got my new HP Limited Edition DV6000. Conclusion. Geek Squad has great upper management. At a store by store basis, man it's really hit and miss. I still haven't been impressed to date with Geek Squad at my local store. Would I use Geek Squad again? Not sure. It'll take some time before I go back. However the issuing of a new Laptop Did go a long way in helping me feel much more resolved. FIXED AT LAST!!!
Well Upper management at Geek Squad! Finally got on the case and issued me credit for a brand new laptop. Which I was happy to finally receive. The issue happened on March 22nd. I got my new HP Limited Edition DV6000.

Conclusion. Geek Squad has great upper management. At a store by store basis, man it’s really hit and miss. I still haven’t been impressed to date with Geek Squad at my local store. Would I use Geek Squad again? Not sure. It’ll take some time before I go back. However the issuing of a new Laptop Did go a long way in helping me feel much more resolved.

]]> by: riceguitar http://david.sudarma.com/blog/geek-squad-best-buy-has-bad-service/2007/03/14/#comment-256 Thu, 22 Mar 2007 02:26:52 +0000 http://david.sudarma.com/blog/geek-squad-best-buy-has-bad-service/2007/03/14/#comment-256 Here we are on the 21st. Still waiting. I received a phone call today from someone at the corporate offices of Geek Squad City. She was kind and understanding. I explained the situation to her. She says she will call back with an answer. I will wait for her call tomorrow. I also have corresponded with another fellow from ServiceUntitled.com who found one of my blog posts as well and has been kind enough to contact Geek Squad on my behalf as well. So here I am, i've spoken with 3 or 4 Geek Squad in store agents, HP support, 2 Geek Squad corporate representatives, 3 weeks, and no computer. Well thats it for now. I will continue to update this blog as I get more information. Enjoy! :-) Here we are on the 21st. Still waiting. I received a phone call today from someone at the corporate offices of Geek Squad City. She was kind and understanding. I explained the situation to her. She says she will call back with an answer. I will wait for her call tomorrow. I also have corresponded with another fellow from ServiceUntitled.com who found one of my blog posts as well and has been kind enough to contact Geek Squad on my behalf as well.

So here I am, i’ve spoken with 3 or 4 Geek Squad in store agents, HP support, 2 Geek Squad corporate representatives, 3 weeks, and no computer. Well thats it for now. I will continue to update this blog as I get more information. Enjoy! :-)

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